Service Terms & Client Policies.
How We Work Together.
Welcome to Called To Build Co.! We are dedicated to providing reliable, organized, and high-quality administrative support. To ensure a seamless, productive, and efficient working relationship, please review our operational policies and service guidelines below.
Last Updated: October 15, 2026
Business Hours & Availability
- Standard Business Hours: Our core working hours are Monday through Friday, 9:00 AM – 5:00 PM (EST).
- Observed Holidays: Our office is closed on major federal holidays. Any adjustments to availability during holiday weeks will be communicated to clients in advance.
- After-Hours Communication: Messages or task requests received after 5:00 PM or over the weekend will be reviewed on the following business day.
Communication Channels
- Primary Channels: To keep all requests accurate and organized, official communication is conducted via Email, Phone, or SMS Text Message.
- Response Times: We strive to acknowledge all emails, texts, and general inquiries within 24 business hours during standard operating days.
- Urgent Requests: For urgent or time-sensitive matters, please call or text directly with "URGENT" in the message subject/body so we can prioritize accordingly.
Task Submissions & Turnaround Times
- Task Request Submissions: New tasks, project updates, or administrative requests should be submitted via email or text.
- Standard Turnaround Time: Standard tasks typically require a 24 to 48-hour turnaround window depending on complexity and scope.
- Large Projects & Deliverables: Major multi-step projects will be assigned a custom milestone schedule, which you can track directly inside your private My Projects & Tasks portal area.
Scheduling & Appointment Policy
- Offline Scheduling Management: All consultation calls, strategy sessions, and working meetings are scheduled, rebooked, or canceled 100% offline via text, email, or phone call.
- Portal Schedule View: Your private My Appointments page provides a live, read-only view of your confirmed upcoming meetings for easy reference.
- Cancellations & Rescheduling: We kindly request at least 24 hours' notice for any meeting rescheduling or cancellation requests so we can adjust our calendar accordingly.
Document Management & File Sharing
- File Uploads & Access: Important client documents, templates, deliverables, and reports will be uploaded directly to your confidential My Documents portal page.
- File Security: Documents shared within your portal are strictly private between Called To Build Co. and your account.
- Retention: Clients are encouraged to download and save backup copies of important files for their permanent records.
Invoicing & Retainer Terms
- Payment Schedules: Invoices are issued according to your agreed service agreement (e.g., monthly retainer or project milestone basis).
- Due Dates: Invoices are due upon receipt unless alternative net payment terms have been agreed upon in writing.
- Retainer Hours: Monthly retainer hours must be utilized within the designated billing cycle. Unused retainer hours do not roll over to subsequent months unless explicitly stated in your individual contract.
Questions & Support
If you have any questions regarding these policies or need assistance with your service plan, please reach out to us directly: